Shipping Policy

Australian Shipping

We use Australia Post to send our parcels.

Our standard shipping rate across Australia is free for purchases $100 and over.

Orders $99.99 and under can be delivered for a standard shipping rate of $10.

There is a cost of $15 for Express delivery. 

It is your obligation to enter the correct delivery address details at the time of ordering, and unfortunately we cannot be responsible for orders gone missing due to incorrect address. It is your responsibility to inform us promptly if an order does not arrive either by emailing online@halotree.com.au or calling us on 9568 1112.

 

Shipping Times: 

How long shipping will take depends on where you live. A parcel can take from 7 to 10 days to arrive at your address, however most packages will arrive much sooner than this.

PLEASE NOTE: Due to the COVID-19 situation, the delivery of your parcel may be delayed. 

 

Parcel Tracking 

Once the order has been delivered, a tracking number will be provided to you. Please visit https://auspost.com.au/mypost/track/ and enter the tracking number to track your order. 

 

Free In-store Pick Up 

Our Pick Up services are available only at our Chadstone store located Shop B172A, 1341, Dandenong Rd, Chadstone VIC 3148, 

This service will be available 10am–5pm, 7 days a week.

Please ensure you await your email advising your order is ready to collect before coming to store.

 

International shipping

Unfortunately, we do not deliver internationally.